ORDER SUPPORT & RESOLUTION
We carefully inspect and pack each order, but we understand that issues can sometimes occur. Here is how we handle returns, refunds, and order-related concerns.
01 / QUICK SUMMARY
Non-quality-related returns are normally not accepted.
Sizing issues are not normally treated as product defects.
We assess replacement, reshipment, partial refund, or full refund options.
02 / ORDER CHANGES & CANCELLATIONS
Orders may be changed or cancelled within 48 hours of payment.
If cancellation remains possible, up to 50% may be retained for costs already committed.
Once dispatched, the applicable returns policy applies.
03 / NON-QUALITY RETURNS
Because products are shipped internationally and many orders are procured specifically for the customer, non-quality-related returns are generally not accepted.
• Change of mind
• The item does not look as expected in person
• The item does not fit your doll
• The color or style is not what you imagined
• You no longer need the item
04 / ORDER PROBLEMS
Contact us as soon as possible. We will assess the situation and provide an appropriate solution.
Replacement, replacement part, reshipment, partial refund, or full refund depending on the situation.
We will arrange for the correct item to be sent or provide an appropriate refund.
We will investigate and send missing items or refund the unfulfilled portion.
05 / SPECIAL CASES
Custom-made, made-to-order, and individually sourced products are not returnable for non-quality reasons. This includes Find the Look purchases, Custom Styling recommendations, special orders, and custom-sized or custom-finished items.
Damage, incorrect items, or material differences from confirmation will still be addressed.
If exceptionally approved, the customer pays return shipping, customs, and handling. The item must be unused, unworn, undamaged, and complete with original packaging and accessories. Never return an item without written approval and instructions.
06 / REPORT AN ISSUE
Your order confirmation number.
Clear photographs of damage, defects, or the incorrect item.
Photographs of the external packaging when relevant.
A clear explanation of what is wrong.
Email: service@yourdollstylist.com
WhatsApp: +86 18206416422
WeChat: YDS_service001
Contact Form: Contact Us
We review reports within 1–2 business days. Please keep the item and all packaging until the issue is resolved.
07 / REFUND INFORMATION
• Refunded to the original payment method
• Typically 5–10 business days after our confirmation
• Actual posting time depends on the payment provider
• Partial refunds may apply when only part of an order is affected
• Shipping charges are not refundable unless the issue was caused by us
08 / IMPORTANT NOTES
Delayed reports may be more difficult to resolve.
Keep original packaging until the order is confirmed complete.
Never return an item without authorization and instructions.
Fit guidance is based on available information and is not a perfect-fit guarantee.
The policy in effect at the time of your order applies.
09 / RETURNS QUESTIONS
ORDER SUPPORT
Send your order number, photographs, and a clear description. Our service team will review the issue and help determine the next step.