Frequently Asked Questions

We offer curated clothing, wigs, jewelry, shoes, and accessories for silicone and TPE dolls, together with styling inspiration, personalized doll styling, and photo-based sourcing services.

We combine the perspective of a doll fashion buyer, styling curator, and sourcing specialist. We consider the complete look as well as sizing, dressing ease, staining risk, rough edges, and compatibility with silicone and TPE dolls.

No. Many featured items were not manufactured exclusively for dolls. We select them for proportions, materials, appearance, usability, and potential suitability. Always review product measurements and contact us for fit guidance.

Not necessarily. Styling photographs may include separately sold items. Review the “What’s Included” section before ordering.

Yes. Lookbook pages may link to each piece. Availability can change, and we can help source alternatives when needed.

Yes. Send a description, example, or reference image. Our complimentary sourcing service can help with one item or a complete look.

Some may be restocked; others may be limited. Contact us with the link or screenshot so we can check or find an alternative.

Compare the product measurements with your doll’s actual measurements. For guidance, send the brand, body model, height, bust, underbust, waist, hips, shoulder width, arm and leg length, and foot length. We assess available measurements, garment construction, stretch, and supplier information.

Yes. Send the product link and your doll’s brand, body model, and measurements. If measurements are unavailable, we can help search for specifications.

We do not recommend it. Dolls of the same height can have very different proportions, and fit also depends on garment shape, stretch, closures, and dressing method.

No. XS, S, M, and L are not reliable by themselves. Use actual garment measurements whenever possible.

Contact us. We will consider cut, stretch, closures, and where extra room is needed. A larger size is often safer for non-stretch garments, but each design differs.

No. We provide guidance based on supplier data and customer measurements, but manufacturing variation and differences in doll proportions can affect final fit.

Customers are responsible for accurate information. A sizing issue caused by incorrect, incomplete, or unavailable measurements is not a product defect and does not normally qualify for return or refund.

We provide guidance for both, but silicone and TPE can react differently to fabrics, dyes, metals, pressure, and prolonged wear. Follow precautions for your doll’s material.

Yes. Any dark or saturated fabric may stain, especially during extended wear. No dark garment can be guaranteed completely stain-free on every silicone or TPE doll.

Wash the garment separately, check for dye release, rub a hidden dry area with a damp white cloth, test a small area of the doll, use a light protective layer when suitable, limit prolonged wear, and inspect the skin regularly.

No. It means proportions, usability, materials, and common risks were considered. It is not a stain-, scratch-, or universal compatibility guarantee.

We inspect for visible sharp or rough areas, but cannot guarantee an item will never mark a doll. Material, pressure, movement, placement, and wear time all matter.

Inspect clasps and edges, avoid tight pressure and dragging, remove accessories before repositioning, check contact areas, limit prolonged wear, and use a thin protective layer where appropriate.

No. Advice is based on supplier specifications, measurements, construction, material information, and product-selection experience.

Website products can be purchased through checkout. Contact us for special sourcing, personalized styling, or bank transfer arrangements.

We currently accept PayPal and bank transfer arranged through customer service. Available options appear at checkout or are confirmed by our team.

No. Guest checkout is available. An account makes it easier to review orders, save addresses, and check order information.

No. Only one promotional or discount code may be used per order.

You should receive an email confirmation after payment. Check spam or junk mail and contact us if you remain unsure.

Orders may be cancelled within 48 hours of payment. After that, procurement or preparation may have begun. If later cancellation remains possible, up to 50% of the order value may be retained for committed costs. Contact us immediately.

Orders are primarily dispatched from Shenzhen, China. We do not currently operate a US or European warehouse.

Standard orders normally require approximately 5–7 days for procurement, inspection, consolidation, and packing before shipment. Transit time is separate.

Preparation commonly takes approximately 15–30 days, depending on the supplier. We confirm the schedule before proceeding.

Estimated transit after dispatch is approximately 5–15 days to the United States and 15–25 days to Europe. Customs, remote destinations, holidays, and carrier delays may affect delivery.

We normally inspect and consolidate items into one shipment. We will contact you first if separate shipping becomes necessary.

Orders of US$169 or more qualify for free shipping. Below US$169, a US$100 shipping charge is collected in advance unless customer service confirms another arrangement.

Yes. Tracking is provided after dispatch and may take a short time to activate.

In most destinations, import charges are handled within our shipping arrangement. Some countries or special destinations—including Sweden in certain cases—may require customer action or local charges. We will advise when known.

Tracking can pause during international movement or customs. Delivery may also be delayed by circumstances beyond our reasonable control, including natural disasters, severe weather, war, armed conflict, civil unrest, public health emergencies, government restrictions, customs actions, strikes, carrier disruption, or infrastructure failure. Contact us if the delay appears unusual. We will provide available updates and reasonable assistance, and we appreciate your understanding when force majeure circumstances affect the estimated delivery timeframe.

Non-quality-related returns are generally not accepted because products ship internationally and many are procured specifically for the customer.

Not normally, unless product measurements or the item sent differ materially from confirmed information. Fit guidance is not a perfect-fit guarantee.

No, unless they arrive damaged, incorrect, or materially different from what was confirmed. This includes Find the Look purchases.

The customer pays return shipping and related charges. The product must be unused, unworn, undamaged, and complete. Never return an item without approval and instructions.

Contact us promptly with the order number, item and packaging photographs, and a clear description. Depending on the case, we may offer a replacement, part, reshipment, partial refund, or full refund.

Send photographs of everything received. After verification, we will arrange the appropriate replacement, missing item, or refund.

Refunds are processed after review and confirmation. Posting time depends on the payment provider, bank, and original payment method.

A complimentary service for creating a complete look when you have a mood, character, occasion, palette, or aesthetic but no specific outfit.

Yes. The service is currently complimentary. Recommended products are priced separately before you decide whether to buy.

Photos, brand and body model, available measurements, skin tone, preferred mood, color preferences, occasion, budget, style examples, and relevant items already owned.

Depending on the request: a defined direction, coordinated product list and links, category recommendations, color and texture notes, and possibly an AI-assisted visual reference.

An initial proposal is normally provided within approximately 2–3 days after receiving the necessary information.

Yes. We can change colors, products, mood, or the overall direction until the concept feels right.

No. Use the proposal as inspiration, select only preferred pieces, request adjustments, or purchase nothing.

No. They are creative references for color, silhouette, combinations, and atmosphere—not exact product photographs or guaranteed results.

A complimentary sourcing service that searches for the same or closest clothing, wig, jewelry, shoes, or accessories shown in your reference image.

Fashion photos, screenshots, social images, celebrity looks, movie or TV characters, anime or game characters, illustrations, doll photos, AI-generated images, and individual product photos.

Yes. Request one wig, dress, necklace, pair of shoes, or accessory—or an entire look.

We look for the exact or closest identifiable item first. If unavailable, unsuitable, or outside budget, we preserve the silhouette, palette, texture, character, and mood through alternatives.

Yes. Share a total budget or maximum per item so we can focus on suitable options.

Yes. We consider brand, model, measurements, proportions, stretch, dressing difficulty, and supplier information, but cannot guarantee perfect fit.

Initial selections are normally provided within approximately one day. Rare or highly specific items may require longer.

No. Review the options before deciding. External supplier prices and availability may change.

Individually sourced products are not returnable for non-quality reasons. Damaged, incorrect, or missing products remain covered by the order problem policy.

Use the Find the Look upload form, email, or WhatsApp. Include the doll’s brand, model, measurements, requested items, and budget when available.

Only to understand your request, prepare recommendations, and search for products. We do not publish them without permission.

A relevant portion may occasionally be shared to identify a product. Personal information is removed or hidden, and only what is reasonably necessary is shared.

Yes. Contact us to request deletion. Certain transaction records may still need to be retained for payment, legal, support, or recordkeeping purposes.