Frequently Asked Questions

We offer curated clothing, wigs, jewelry, shoes, and accessories for silicone and TPE dolls, together with styling inspiration, personalized doll styling, and photo-based sourcing services.

We combine the perspective of a doll fashion buyer, styling curator, and sourcing specialist. We consider the complete look as well as sizing, dressing ease, staining risk, rough edges, and compatibility with silicone and TPE dolls.

No. Many featured items were not manufactured exclusively for dolls. We select them for proportions, materials, appearance, usability, and potential suitability. Always review product measurements and contact us for fit guidance.

Only the items listed in the product’s What’s Included section are supplied. The doll, stand, furniture and photography props are not included unless specifically listed. Check the item names and quantities before ordering.

Yes. Complete Looks are sold as sets through their product pages. Each page shows the included items and available sizing information. You can order directly, then confirm clothing, wig and shoe sizes with us by email after payment, before we source your set.

Yes, you can request an adjustment. Email service@yourdollstylist.com with the Look name and the items you want to buy, remove or add. We will check availability and confirm the revised contents, price and processing time before you order.

Yes. Send a description, example, or reference image. Our complimentary sourcing service can help with one item or a complete look.

Some may be restocked; others may be limited. Contact us with the link or screenshot so we can check or find an alternative.

Compare the product’s measurements with your doll’s measurements. Start with the brand and body model, bust, waist and hips for clothing, head circumference for wigs, and foot length and width for shoes. Some garments also need shoulder, arm or leg measurements. We will help check the relevant details; similar height or a size label alone does not establish fit.

Yes. Email service@yourdollstylist.com with the product link, your doll’s brand, body model and available measurements. Pre-purchase advice is optional for Complete Looks: you can also order directly and confirm sizes with us after payment.

No. You can place your order directly. After payment, we will contact you by email to confirm clothing, wig and shoe sizes before sourcing your set. Have your doll’s brand, body model and available measurements ready. You can send them with your order number to service@yourdollstylist.com, or reply to our email. We will help check missing details. Please check your inbox and spam folder; waiting for your reply may delay dispatch. Size guidance is not a perfect-fit guarantee.

We do not recommend it. Dolls of the same height can have very different proportions, and fit also depends on garment shape, stretch, closures, and dressing method.

No. XS, S, M, and L are not reliable by themselves. Use actual garment measurements whenever possible.

Contact us. We will consider cut, stretch, closures, and where extra room is needed. A larger size is often safer for non-stretch garments, but each design differs.

No. We provide guidance based on supplier data and customer measurements, but manufacturing variation and differences in doll proportions can affect final fit.

If a measurement is missing or you are unsure how to take it, tell us so we can help you check it. For Complete Looks, we confirm the selected sizes before sourcing the set. Please provide accurate information. Sizing problems caused by incorrect measurements are not normally treated as product defects; see our Returns & Refunds policy.

We provide guidance for both, but silicone and TPE can react differently to fabrics, dyes, metals, pressure, and prolonged wear. Follow precautions for your doll’s material.

Yes. Any dark or saturated fabric may stain, especially during extended wear. No dark garment can be guaranteed completely stain-free on every silicone or TPE doll.

Open fastenings and check seams, linings, labels and decorations for rough edges. Wash only if the garment’s care instructions allow it, and let it dry fully. Washing or a dye check does not prove a garment is stain-free. Limit contact with untested dark fabrics and inspect your doll’s surface during wear. Follow your doll manufacturer’s guidance.

No. It means proportions, usability, materials, and common risks were considered. It is not a stain-, scratch-, or universal compatibility guarantee.

We inspect for visible sharp or rough areas, but cannot guarantee an item will never mark a doll. Material, pressure, movement, placement, and wear time all matter.

Put jewellery on after dressing and arranging the wig; take it off before changing clothes or combing hair. Check posts, clasps and pendant backs for sharp edges, open clasps instead of pulling, and avoid tight chains or straps. After posing, check that nothing is trapped under the body or caught in a joint, clothing or hair.

No. Advice is based on supplier specifications, measurements, construction, material information, and product-selection experience.

Add website products to your cart and complete checkout. Complete Looks do not require a sizing consultation before payment: we will confirm the clothing, wig and shoe sizes with you by email afterward, before sourcing. Contact us before ordering if you want different contents, a single component or a specially sourced item.

Use the payment methods shown at checkout, including PayPal. If you need another payment arrangement, contact service@yourdollstylist.com before sending payment so we can confirm whether it is available and provide instructions.

No. Guest checkout is available. An account makes it easier to review orders, save addresses, and check order information.

No. Only one promotional or discount code may be used per order.

You should receive an email confirmation after payment. Check spam or junk mail and contact us if you remain unsure.

Orders may be cancelled within 48 hours of payment. After that, procurement or preparation may have begun. If later cancellation remains possible, up to 50% of the order value may be retained for committed costs. Contact us immediately.

Orders are primarily dispatched from Shenzhen, China. We do not currently operate a US or European warehouse.

Standard orders normally take 5–7 business days after payment confirmation for procurement, inspection, consolidation and packing. For Complete Looks, sourcing begins once sizes have been confirmed by email; waiting for your measurements or reply may delay dispatch. International transit time is separate. Review our Shipping & Delivery policy for full details.

Preparation commonly takes approximately 15–30 days, depending on the supplier. We confirm the schedule before proceeding.

Estimated transit after dispatch is approximately 5–15 days to the United States and 15–25 days to Europe. Customs, remote destinations, holidays, and carrier delays may affect delivery.

We normally inspect and consolidate items into one shipment. We will contact you first if separate shipping becomes necessary.

Orders of US$169 or more qualify for free shipping. Below US$169, a US$100 shipping charge is collected in advance unless customer service confirms another arrangement.

Yes. Tracking is provided after dispatch and may take a short time to activate.

In most destinations, import charges are handled within our shipping arrangement. Some countries or special destinations—including Sweden in certain cases—may require customer action or local charges. We will advise when known.

Tracking can pause during international movement or customs. Delivery may also be delayed by circumstances beyond our reasonable control, including natural disasters, severe weather, war, armed conflict, civil unrest, public health emergencies, government restrictions, customs actions, strikes, carrier disruption, or infrastructure failure. Contact us if the delay appears unusual. We will provide available updates and reasonable assistance, and we appreciate your understanding when force majeure circumstances affect the estimated delivery timeframe.

Non-quality-related returns are generally not accepted because products ship internationally and many are procured specifically for the customer.

Not normally, unless product measurements or the item sent differ materially from confirmed information. Fit guidance is not a perfect-fit guarantee.

No, unless they arrive damaged, incorrect, or materially different from what was confirmed. This includes Find the Look purchases.

The customer pays return shipping and related charges. The product must be unused, unworn, undamaged, and complete. Never return an item without approval and instructions.

Contact us promptly with the order number, item and packaging photographs, and a clear description. Depending on the case, we may offer a replacement, part, reshipment, partial refund, or full refund.

Send photographs of everything received. After verification, we will arrange the appropriate replacement, missing item, or refund.

Approved refunds are returned to the original payment method, typically within 5–10 business days after our confirmation. The actual posting time depends on your payment provider or bank. See our Returns & Refunds policy for full details.

A complimentary service for creating a complete look when you have a mood, character, occasion, palette, or aesthetic but no specific outfit.

Yes. The service is currently complimentary. Recommended products are priced separately before you decide whether to buy.

Photos, brand and body model, available measurements, skin tone, preferred mood, color preferences, occasion, budget, style examples, and relevant items already owned.

Depending on the request: a defined direction, coordinated product list and links, category recommendations, color and texture notes, and possibly an AI-assisted visual reference.

An initial proposal is normally provided within approximately 2–3 days after receiving the necessary information.

Yes. We can change colors, products, mood, or the overall direction until the concept feels right.

No. Use the proposal as inspiration, select only preferred pieces, request adjustments, or purchase nothing.

No. They are creative references for color, silhouette, combinations, and atmosphere—not exact product photographs or guaranteed results.

A complimentary sourcing service that searches for the same or closest clothing, wig, jewelry, shoes, or accessories shown in your reference image.

Fashion photos, screenshots, social images, celebrity looks, movie or TV characters, anime or game characters, illustrations, doll photos, AI-generated images, and individual product photos.

Yes. Request one wig, dress, necklace, pair of shoes, or accessory—or an entire look.

We look for the exact or closest identifiable item first. If unavailable, unsuitable, or outside budget, we preserve the silhouette, palette, texture, character, and mood through alternatives.

Yes. Share a total budget or maximum per item so we can focus on suitable options.

Yes. We consider brand, model, measurements, proportions, stretch, dressing difficulty, and supplier information, but cannot guarantee perfect fit.

Initial Find the Look selections are normally provided within approximately one business day. Rare or highly specific items may take longer.

No. Review the options before deciding. External supplier prices and availability may change.

Individually sourced products are not returnable for non-quality reasons. Damaged, incorrect, or missing products remain covered by the order problem policy.

Use the Find the Look upload form, email, or WhatsApp. Include the doll’s brand, model, measurements, requested items, and budget when available.

We use your photographs to understand your request, prepare recommendations and source products. Relevant images or crops may be shared with suppliers when needed for identification, availability or pricing enquiries. We do not publicly publish or display your images, or use them for marketing, without your explicit permission.

Yes, when needed to identify a product or ask about availability and pricing. We share only relevant images or cropped portions and remove or hide personal information where practicable. Supplier enquiries are separate from public display or marketing use, which requires your explicit permission.

Yes. Contact us to request deletion. Certain transaction records may still need to be retained for payment, legal, support, or recordkeeping purposes.