01 / QUICK SUMMARY

Understand the Policy at a Glance

CHANGED YOUR MIND?
Generally Not Returnable
Non-quality-related returns are normally not accepted.
ITEM DOES NOT FIT?
Not Eligible for Return
Sizing issues are not normally treated as product defects.
DAMAGED, WRONG, OR MISSING?
We Will Help
We assess replacement, reshipment, partial refund, or full refund options.

02 / ORDER CHANGES & CANCELLATIONS

Contact Us as Soon as Possible

WITHIN 48 HOURS
Change or Cancel
Orders may be changed or cancelled within 48 hours of payment.
AFTER 48 HOURS
Committed Costs May Apply
If cancellation remains possible, up to 50% may be retained for costs already committed.
AFTER DISPATCH
Cancellation Is Closed
Once dispatched, the applicable returns policy applies.

03 / NON-QUALITY RETURNS

Non-Quality-Related Returns

Because products are shipped internationally and many orders are procured specifically for the customer, non-quality-related returns are generally not accepted.

• Change of mind
• The item does not look as expected in person
• The item does not fit your doll
• The color or style is not what you imagined
• You no longer need the item

04 / ORDER PROBLEMS

Damaged, Incorrect, or Missing Items

Contact us as soon as possible. We will assess the situation and provide an appropriate solution.

Arrived Damaged

Replacement, replacement part, reshipment, partial refund, or full refund depending on the situation.

Wrong Item Received

We will arrange for the correct item to be sent or provide an appropriate refund.

Missing Item

We will investigate and send missing items or refund the unfulfilled portion.

Report an Order Problem

05 / SPECIAL CASES

Custom, Sourced, and Exceptional Returns

Custom & Sourced Products
Custom-made, made-to-order, and individually sourced products are not returnable for non-quality reasons. This includes Find the Look purchases, Custom Styling recommendations, special orders, and custom-sized or custom-finished items.
Damage, incorrect items, or material differences from confirmation will still be addressed.
Exceptional Non-Quality Returns
If exceptionally approved, the customer pays return shipping, customs, and handling. The item must be unused, unworn, undamaged, and complete with original packaging and accessories. Never return an item without written approval and instructions.

06 / REPORT AN ISSUE

How to Report an Order Problem

01 / ORDER NUMBER
Your order confirmation number.
02 / ITEM PHOTOS
Clear photographs of damage, defects, or the incorrect item.
03 / PACKAGING PHOTOS
Photographs of the external packaging when relevant.
04 / DESCRIPTION
A clear explanation of what is wrong.
Contact Channels
Email: service@yourdollstylist.com
WhatsApp: +86 18206416422
WeChat: YDS_service001
Contact Form: Contact Us
What Happens Next
We review reports within 1–2 business days. Please keep the item and all packaging until the issue is resolved.

07 / REFUND INFORMATION

When a Refund Is Approved

• Refunded to the original payment method
• Typically 5–10 business days after our confirmation
• Actual posting time depends on the payment provider
• Partial refunds may apply when only part of an order is affected
• Shipping charges are not refundable unless the issue was caused by us

08 / IMPORTANT NOTES

Help Us Resolve the Issue Efficiently

Inspect Promptly
Delayed reports may be more difficult to resolve.
Keep Packaging
Keep original packaging until the order is confirmed complete.
Contact First
Never return an item without authorization and instructions.
Sizing Guidance
Fit guidance is based on available information and is not a perfect-fit guarantee.
Policy Version
The policy version in effect when your order is placed will apply to your purchase.

09 / RETURNS QUESTIONS

Have More Questions About Returns?

View Returns & Refunds FAQs

ORDER SUPPORT

Need to Report a Problem?

Send your order number, photographs, and a clear description. Our service team will review the issue and help determine the next step.

Contact Us