WORLDWIDE SHIPPING FROM SHENZHEN
Shipping & Delivery
We ship from Shenzhen, China to destinations worldwide. Here is everything you need to know about processing times, shipping costs, and delivery expectations.
01 / SHIPPING OVERVIEW
The Essentials at a Glance
Orders US$169+
5–7 Business Days
All Orders
02 / PROCESSING TIME
Before Your Order Leaves Shenzhen
Processing begins after payment confirmation and is separate from international transit time. We procure, inspect, consolidate, and pack your items before dispatch.
5–7 Business Days
For items that are in stock or readily available from suppliers.
Approximately 15–30 Days
For made-to-order, custom-sized, or individually sourced items. We confirm the actual schedule before proceeding.
• Processing is counted in business days, not calendar days
• Mixed standard and custom orders follow the longer timeline unless separate shipping is arranged
• Sales periods and holidays may extend normal processing times
03 / SHIPPING RATES
Simple International Shipping Rates
US$169 or More
FREE SHIPPING
Below US$169
US$100 FLAT RATE
Shipping is collected in advance. Alternative arrangements may be available. Remote or difficult-to-access destinations may require additional charges, which will be communicated before dispatch.
04 / TRANSIT TIME
Delivery Time by Destination
Estimated transit times after dispatch:
United States
5–15 Days
Most reliable delivery window
Europe
15–25 Days
Varies by specific country
Other Destinations
Varies
Contact us for an estimate
Estimated Times and Force Majeure
Transit times are estimates, not guaranteed dates. Customs, remote destinations, holidays, and carrier delays may affect delivery. Delays may also result from circumstances beyond our reasonable control, including natural disasters, severe weather, war, armed conflict, civil unrest, public health emergencies, government restrictions, customs actions, strikes, carrier disruption, or infrastructure failure. We appreciate your understanding and will provide available updates and reasonable assistance.
05 / CUSTOMS & TRACKING
After Your Order Is Dispatched
Import Charges Are Usually Handled
In most destinations, customs duties and import-related charges are handled as part of our shipping arrangement.
Some destinations may require customer procedures or local charges. Sweden is one example. Contact us before ordering if you are unsure.
Tracking Is Provided by Email
• The tracking number is sent after dispatch
• Activation may take a short time after label creation
• Tracking may pause while moving between countries or during customs inspection
• Contact us if it remains unchanged for an unusually long time
06 / IMPORTANT NOTES
Details That Can Affect Delivery
Separate Shipments
Orders are normally consolidated. We will contact you before separating a shipment.
Delivery Address
Check the address at checkout. We are not responsible for delays or loss caused by an incorrect address.
Holiday Delays
Chinese public holidays, especially Chinese New Year, may significantly extend processing and delivery.
Force Majeure Delays
Events beyond reasonable control may delay delivery. We will share available updates and provide reasonable assistance.
Communication
If your shipping arrangement needs to change, we will contact you before taking action.
07 / SHIPPING QUESTIONS
Have More Questions About Shipping?
Visit the Shipping & Delivery section of our FAQ for additional answers.
DELIVERED WORLDWIDE
Ready to Shop?
Explore curated doll fashion and contact us anytime if you need a destination-specific delivery estimate.