01 / SHIPPING OVERVIEW

The Essentials at a Glance

DISPATCH FROM
Shenzhen, China
FREE SHIPPING
Orders US$169+
STANDARD PROCESSING
5–7 Business Days
TRACKING
Included with Every Order

02 / PROCESSING TIME

Before Your Order Leaves Shenzhen

Processing begins after payment confirmation and is separate from international transit time. We procure, inspect, consolidate, and pack your items before dispatch.

STANDARD ORDERS
5–7 Business Days
For items that are in stock or readily available from suppliers.
CUSTOM / SPECIAL ORDERS
Approximately 15–30 Days
For made-to-order, custom-sized, or individually sourced items. We confirm the actual schedule before proceeding.

• Processing is counted in business days, not calendar days
• Mixed standard and custom orders follow the longer timeline unless separate shipping is arranged
• Sales periods and holidays may extend normal processing times

03 / SHIPPING RATES

Simple International Shipping Rates

ORDER VALUE

US$169 or More

FREE SHIPPING

ORDER VALUE

Below US$169

US$100 FLAT RATE

Shipping is collected in advance. Alternative arrangements may be available. Remote or difficult-to-access destinations may require additional charges, which will be communicated before dispatch.

04 / TRANSIT TIME

Delivery Time by Destination

Estimated transit times after dispatch:

United States

5–15 Days

Most reliable delivery window

Europe

15–25 Days

Varies by specific country

Other Destinations

Varies

Contact us for an estimate

Estimated Times and Force Majeure

Transit times are estimates, not guaranteed dates. Customs, remote destinations, holidays, and carrier delays may affect delivery. Delays may also result from circumstances beyond our reasonable control, including natural disasters, severe weather, war, armed conflict, civil unrest, public health emergencies, government restrictions, customs actions, strikes, carrier disruption, or infrastructure failure. We appreciate your understanding and will provide available updates and reasonable assistance.

05 / CUSTOMS & TRACKING

After Your Order Is Dispatched

CUSTOMS & DUTIES
Import Charges Are Usually Handled
In most destinations, customs duties and import-related charges are handled as part of our shipping arrangement.
Some destinations may require customer procedures or local charges. Sweden is one example. Contact us before ordering if you are unsure.
ORDER TRACKING
Tracking Is Provided by Email
• The tracking number is sent after dispatch
• Activation may take a short time after label creation
• Tracking may pause while moving between countries or during customs inspection
• Contact us if it remains unchanged for an unusually long time

06 / IMPORTANT NOTES

Details That Can Affect Delivery

Separate Shipments

Orders are normally consolidated when possible. We will contact you before separating a shipment.

Delivery Address

Check the address at checkout. We are not responsible for delays or loss caused by an incorrect address.

Holiday Delays

Chinese public holidays, especially Chinese New Year, may significantly extend processing and delivery.

Force Majeure Delays

Events beyond reasonable control may delay delivery. We will share available updates and provide reasonable assistance.

Communication

If your shipping arrangement needs to change, we will contact you before taking action.

07 / SHIPPING QUESTIONS

Have More Questions About Shipping?

Visit the Shipping & Delivery section of our FAQ for additional answers.

View Shipping FAQs

DELIVERED WORLDWIDE

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